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Christmas FAQs

WHY AM I BOOKING A TIME SLOT?
Everyone MUST book their christmas tickets online, prior to their visit and select a time slot.
The time slot you select is your timeslot to START The Real Christmas Experience. You will need to arrive no more than 15 minutes before this.
We’re expecting a HIGH demand for our Christmas tickets.
Shortly before your visit Santa will be in touch to explain how your time slot will work
If we are fully booked and you miss your session we can not guarantee you’ll be able to visit The Real Christmas Experience or Santa

WHAT HAPPENS IF WE’RE UNABLE TO MAKE OUR CHRISTMAS VISIT DUE TO A LOCKDOWN OR WE, AS A FAMILY, FIND OURSELVES SHIELDING?
IF we are forced to close either locally or nationally during our Christmas Events then we will issue a gift voucher equal to 100% of what you have paid to be used against online admission within six months of your planned visit.
If you’re unable to make your visit due to symptoms of Covid-19, find yourself shielding etc then we will try our best, subject to availability, to amend the date on your booking

WHY CAN’T I FIND TICKETS PAST NOVEMBER?
When selecting your dates there is an option to scroll to December which can be found via tapping the arrow next to the word November

WHAT DOES A NON-PARTICIPATING UNDER 2 MEAN?
The Under 2 Non-Participating means they’re unable to join in The Real Christmas Experience, See Santa, Mrs Claus, Reindeer and receive a present from the Secret Toyshop.
If, however, they have an older sibling who has a child’s Christmas ticket then they can observe/tag along.
If your family is a family of three then you would need two adults and one Child Under 2 participating to do all of the festive activities

CAN I AMEND MY BOOKING?
You can amend your Christmas booking, subject to availability, by visiting https://randfarmpark.digitickets.co.uk/ and selecting the ‘person’ icon in the top right corner.
Login to your account and you can amend your tickets from there.
To amend your tickets there is a fee payable of £2.00 per person, up to £10.

DO I HAVE TO WEAR A MASK?
As per the current government guidelines, anyone over the age of 11 is required to wear a mask in the indoor areas

WILL MY CHILDREN BE ABLE TO SIT ON SANTA’S KNEE OR WILL THEY HAVE TO MAINTAIN THE 2M SOCIAL DISTANCING?
We’re monitoring the guidelines every day and closer to the time of Christmas we will make our final decision on how we’re able to bring you the best but safest experience.  

WILL SANTA AND HIS ELVES BE WEARING A MASK?
We’re monitoring the guidelines every day and closer to the time of Christmas we will make our final decision on how we’re able to bring you the best but safest experience.  


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